During Winter-break 18/19 we left our KER 63 on Land in Whangarei and contacted Furuno Auckland (ENL) to sort our some bugs in our Furuno Installation and load up all nautical charts, we would need for the coming season.
Phil Seyb in his function as Service Manager of ENL GROUP (ELECTRONIC NAVIGATION LTD) referred us to their local representative in Whangarei the company Mckay Northland Ltd. –

End of February 19 we sent a detailed list of points, that would have to be attended and the very same day we received positive answer from Ben Haselden – Manager Mckay Marine Northland informing . . . .

QUOTE  We can most definitely help you with the below in it’s entirety –

Soon after my arrival in Whangarei, Ben Haselden came on Board to look at all the open works and the same day he confirmed by Mail, that all works shall be attended using 6 – 8 working hours and that the price were NZD 95,- per hour for their specialized services.

Happy having found someone, who is so convinced to do the complete job, we gave green light for Mckay Northland Ltd. to do the work.

During their fist visit the two technicians fixed some of the smaller bugs and after that the hassle started. –

During 6 ½ weeks we received uncompleted works followed by exhausting long explanations why things cannot be done or why the technician would not show up the next day(s).
We tried by Phone & by Email to get the promised service, but on the 14th of May we finally had to leave Whangarei with only 35 % of the works completed.

Within the 35 % of concluded works, we want to mention the installation of our Nautical Charts, as only after having reached Australia, we found out that the fitted charts were totally outdated and one of the newer Plotters would not be able to read them at all.

Soon after having departed New Zealand, we received the Invoice No.: 219878 for Job Ref.: 225479. The “given service” was charged with a total of NZD 6.801,88 as an equivalent of about 71,6 working hours. Now remembering the WRITTEN offer I had received upfront stating 6 – 8 working hours, this Mckay-Experience came out 10 times more expensive of what was offered. . . . . and still leaving 65 % of the job unattended.

I paid the invoice, but promised that I would let you folks know about the business politics of the official FURUNO Representative in Whangarei. –

So please be aware of McKay Ltd – Ben Haselden – 38 Water St Ph: 09 470 1910 ben.haselden@mckay.co.nz http://www.mckay.co.nz